Updating your card

Your church's owner manages billing. Other staff see "Billing managed by [owner name]" if they hit the page.

Open the Customer Portal

Go to Settings → Billing and click Manage billing. You'll be sent to Stripe's Customer Portal in a new tab. The portal is hosted by Stripe — Scout never sees your card number.

Update the card

In the portal, click Add payment method to add a new card, then Set as default. The next charge runs on the new card. You can keep multiple cards on file and switch between them.

If your card is being declined and you don't have time for the full update flow, Update card updates the existing card's details (new expiry, new CVV) without adding a new entry.

Coming back to Scout

Close the portal tab when you're done. Scout reads the latest subscription state on every page load, so any change you make in the portal — new card, plan switch, cancel — shows up in Scout immediately.

If you can't access the portal

The Customer Portal is owner-only. If you're a co-pastor or executive pastor and the previous owner left the church, contact support@scout.church and we'll transfer ownership.